How Azimut Self-Service Solutions Power After-Hours Banking

More than half of self-service transactions in banks now take place after traditional banking hours—a clear sign that customers expect financial services beyond the 9-to-5 schedule. Whether it's a business owner depositing cash at the end of the day or a customer needing to pay their bills, banks that offer after-hours self-service solutions gain a competitive edge. This is where Azimut EDK (Experience Development Kit) steps in. It powers self-service kiosks that operate round the clock, offering a seamless banking experience while reducing branch congestion and operational costs.

24/7 Banking: Serving Customers on Their Schedule

Traditional banking hours don’t always align with customer needs. Imagine a retailer wrapping up business for the day with a stack of cash to deposit—only to find the bank closed. With self-service banking solutions, there’s no need to wait for the next morning. Cash deposit machines (CDMs), cheque deposit kiosks, and card issuance kiosks provide secure, real-time transactions long after branches close.

Fewer Crowds, Faster Service

Long lines and peak-hour congestion frustrate customers and strain banking staff. Self-service kiosks ease this burden by handling routine transactions autonomously—reducing wait times and improving in-branch efficiency. Majority of the customers prefer self-service over waiting in line for simple banking tasks. With fewer people queuing for deposits or card replacements, branch staff can focus on high-value interactions, strengthening customer relationships and increasing service quality.

Beyond Banking Hours: More Than Just Deposits

After-hours banking isn’t limited to cash and cheque deposits. Azimut EDK transforms self-service kiosks into multi-functional banking hubs.

With flexible API-driven customisation, banks can offer:

• Bulk cheque and cash deposit solutions for businesses.
• Instant bill payments for customers.
• Custom transaction workflows tailored to specific banking needs.
• These additional services drive new revenue opportunities while making banking more convenient and accessible.

Smart Banking with Data-Driven Insights

Self-service kiosks aren’t just convenient—they’re intelligent. Azimut EDK provides data-driven insights that help banks optimise operations.

• Track peak transaction times and adjust kiosk placements accordingly.
• Analyse customer behaviour to personalise banking services.
• Reduce maintenance costs by predicting service needs.

By leveraging real-time analytics, banks can enhance customer engagement, improve service efficiency, and maximise self-service potential.

The Future of After-Hours Banking is Here

Self-service banking is no longer a luxury—it’s an expectation. As after-hours transactions become the norm, banks that fail to adapt risk falling behind.

With Azimut EDK, banks can:

• Offer seamless 24/7 banking experiences.
• Improve customer satisfaction while reducing costs.
• Gain valuable insights to optimise self-service performance.

Is your bank ready for after-hours banking? Learn how Azimut EDK can transform your self-service strategy. Book a demo today.