Transform Customer Experiences with Azimut-Powered Self-Service Screens

Self-service screens are everywhere, from retail checkouts to banking kiosks and ticketing systems, making customer experiences more personalised and convenient. These screens allow businesses to offer faster, more efficient service, reducing wait times and improving satisfaction. However, to ensure consistency across various devices and customise workflows to meet specific business needs, companies require a solution that adapts to different hardware. Azimut EDK provides that flexibility, enabling businesses to create seamless, scalable self-service solutions.

What is Azimut EDK

Azimut’s Experience Development Kit (EDK) is a powerful and flexible platform designed to create customised self-service solutions across a variety of devices. It allows businesses to build intelligent, React-based applications with custom workflows that meet their specific needs, whether for kiosks, registers, or interactive screens. EDK’s hardware-agnostic nature ensures it can seamlessly integrate with existing systems and support a wide range of peripherals, such as fingerprint scanners, document scanners, and more, without the need for alterations.

Why Choose Azimut EDK for Self-Service Screens

With its flexibility, ease of integration, and ability to support a wide range of devices and workflows, it’s the ideal platform for modern self-service applications. Here’s why Azimut EDK stands out:

• Hardware Agnostic: Seamless integration with all types of self-service solutions, from kiosks to cash registers, without being tied to specific hardware.
• Customisable Interfaces: The ability to tailor interfaces for specific businesses, ensuring a personalised and consistent user experience.
• Flexible Integration: Accommodate other peripherals like fingerprint scanners and document scanners, allowing businesses to enhance functionality without altering existing hardware.
• Scalability: Easily deployable across various locations, adapting to growing business needs and ensuring consistency at scale.
• Improved Customer Experience: Provides faster, more intuitive user interactions, making the self-service process more efficient and enjoyable for customers.
• Cost Savings: Reduces the need for manual interventions and lowers operational costs by automating processes and minimising maintenance requirements.

Building Smarter Self-Service Workflows

Azimut EDK enables businesses to create smarter, more efficient workflows for self-service screens and kiosks that automate key processes, reduce bottlenecks, and enhance the overall customer experience.

Examples of Workflows

With Azimut EDK, you can easily implement automated workflows for different industries, like retail, banking, and entertainment, for self-service screens and kiosks. This includes tailored solutions such as retail self-checkout, banking kiosks for cheque deposits and account management, and automated ticketing and services in entertainment venues, all enhancing efficiency and customer experience. Examples of workflows include:

• Payment Processing: Allow customers to make payments for products or services, eliminating the need for cashiers while ensuring fast and secure transactions.
• Ticketing: Enable kiosks that let customers purchase, print, or retrieve tickets independently, making it ideal for venues, transportation, and entertainment.
• Check-in Systems: Create self-check-in workflows for airports, hotels, or events, allowing users to check in quickly and update data in real time.
• Customer Feedback: Design screens to collect customer feedback instantly, providing businesses with valuable insights to improve services and address issues efficiently.

Example Scenario: Retail Checkout System

Imagine a bustling clothing store where customers are ready to check out, but instead of waiting in long lines, they head straight to a sleek self-service screen. Using Azimut EDK-powered screens, customers can quickly scan their clothing items, choose their preferred payment method, and complete the transaction—all without needing to interact with a cashier. This streamlined checkout process reduces wait times, empowers customers with greater autonomy, and allows staff to focus on delivering personalised service or managing store operations.

Explore how Azimut EDK can transform your customer interactions and take your business to the next level. Contact us today to learn more and get started!