Bank Alfalah, one of the largest private banks in Pakistan, with a network of over 700 branches, recognised the growing demand for more efficient and user-friendly banking services. To meet this demand, Azimut partnered with Bank Alfalah to implement self-service solutions powered by Azimut's software, aimed at improving operational efficiency, reducing cash handling, and enhancing customer satisfaction.
With over 200 successful deployments nationwide, this initiative has empowered Bank Alfalah to cater to its customers' needs more effectively.
Bank Alfalah needed to improve its banking operations to better meet customer demands for faster and more convenient services.
The key challenges included:
Azimut’s self-service solutions, powered by its advanced software, including the CQuick Cash Deposit Machines and Reverse ATMs, were designed to address these challenges effectively. The machines provided customers with the ability to perform bulk cash deposits, process transactions, and access various services such as utility bill payments, interbank transfers, and more—all with minimal staff intervention.
Key features of the solution:
Since the deployment of Azimut’s software-powered solutions, Bank Alfalah has experienced significant improvements across several key metrics:
Azimut’s software enabled Bank Alfalah to streamline operations with self-service kiosks, enhancing customer experience while reducing costs.